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Getting Started

How do I buy products from Sellers other than Buy Black on the website?

BuyBlack sells items on the site, however it additionally permits outsider dealers to sell their items on the website. Buying from a Third Party Seller is simple:

BuyBlack will show on the important product pages when items are available to be purchased by a Third Party Seller. Purchasing items from Third Party Sellers works precisely equivalent to purchasing BuyBlack items. You can basically add the items to your shopping cart and continue through checkout utilising any of BuyBlack’s accessible payment methods.

Items sold by Third Party Sellers will meet all requirements for delivery options from items requested from BuyBlack

Client assistance and Returns will likewise be taken care of by BuyBlack according to our arrangements for in any event a half year after conveyance – so no compelling reason to stress over clashing return rules.

How do I register with Buy black?

To register as a client, click here or on your top left Sell on buy black.

How do I buy something from Buy Black?

1. Find the item you wish to purchase

keyword search boxes are located on about each page of the site. You will find links to browse lists and more detailed progressively point by point item explicit inquiries in the top and left route bar of every department. At the point when you discover an item that interests you, click the title or name of the item to see its details, including availability and dispatch estimate times.

2. Add to cart

Discovered the items you need to purchase? Click on Add to cart. Your shopping cart contains all the items that you have chosen to purchase. When you’ve added an item to your shopping cart, you can return and continue looking and adding to your cart. You can access the contents of your shopping cart at any time by clicking on the cart button at the top right of any page on the BuyBlack site.

You can add items to your Wish List, which is a convenient rundown of the number of items that you would prefer not to look at that moment, or which are unavailable however that you need to remember for some other time. You can move items between your shopping cart and your Wish List. Items must be in your shopping cart for you to look at.

3. Checkout

3.1. Click Proceed to Checkout after you’ve reviewed the items in your Shopping Cart.

3.2. If prompted, sign in to your account or create a new account if this is your first order.

3.3. Pick your delivery method:

3.3.1. Courier delivery to your door

3.3.2. Collect from a BuyBlack pickup Point

3.4. Pick your payment method. Be certain you’ve applied any Gift Vouchers or coupon codes you need to use on your order.

3.5. Review your order details and complete payment.

Payments

What are my payment options?

Payment can be made via:

Credit & Debit Card

PayFast: EFT with PayFast enables you to make instant EFT payments that clear immediately. FNB, Nedbank, Standard Bank & Investec are supported.

MasterPass by MasterCard

Can I pay using EFT?

PayFast
PayFast is an Instant EFT payment option available to all customers who bank with Capitec, ABSA, First National Bank, Investec, Nedbank or Standard Bank.

How it works
There are two ways to make an EFT payment using PayFast; Automatic EFT and Manual EFT.

Automatic EFT

Select Instant EFT as your payment option during the checkout process and click on the PayFast option, selecting Instant EFT.

Select your preferred bank.
Login using your internet banking credentials.

Select an account to pay from and enter a reference for your records.

The automated process will navigate and populate the relevant fields on your behalf in the background.

Your bank will send you an OTP (one-time-pin) or mobile authentication to your mobile phone to verify the payment.

Enter your OTP or accept the authentication message when prompted.

Payment will then be completed.
Benefits to using Automatic EFT:
Your order status will be updated immediately.

There is no need to send through a proof of payment.

There is no need to wait for funds to reflect in our account.

There is no need to enter BuyBlack’s banking details or an order reference number.

Manual EFT (Only available to ABSA, First National Bank, Nedbank and Standard Bank customers)

Select Instant EFT as your payment method during the checkout process and click on the PayFast option, selecting Instant EFT.

Select the “Make an EFT payment from your bank” option at the bottom of the page.

You will be redirected to the PayFast payment engine where you’ll be prompted to pay the appropriate amount via EFT from your internet banking site.

PayFast account details and a unique reference number will be provided to you by PayFast during the payment process.

After completing your EFT payment on your internet banking site, return to the PayFast screen and click the “COMPLETE” button.
Receipt of your payment will be verified and your order completed.

You will be notified of successful payments and completion of your order via email.

Benefits to using Manual EFT:
No manual reconciliation or missing payments.

Instant confirmation of funds received.

No delay in authorisation and delivery of your order.

No special software needed.

Is it safe?

PayFast guarantees the highest levels of security when paying online.

PayFast has a Thawte EV SSL encryption certificate which gives our payment processing service an extremely high level of security.
PayFast acts as a proxy between the buyer and the bank to facilitate a faster, safer and easier payment process for both the buyer and the seller.

Your online banking login details are NOT stored by PayFast.

When will my Instant EFT payment clear?

When paying by Instant EFT, there will be no waiting period before your payment is received and your order is authorised.

When will my credit card be charged?

Your credit card will be charged after the successful placing of your order and the approval of your card. If there are any problems, you’ll hear from us.

Exchange & Returns

What if I don’t have the original shipping packaging?

You are responsible for packing the product safely and securely for return to ensure against damage in transit. Please include the return reference number in the parcel so that we can easily identify your return.

What is our return policy?

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